當(dāng)遇到差評時：
站內(nèi)差評訂單查詢：
1. 在后臺導(dǎo)航欄中找到reports，點擊fulfillment頁面
2. 找到fulfillment頁面中的sales板塊，點擊amazon fulfilled shipments報告
3. 按照預(yù)估訂單發(fā)生時間篩選數(shù)據(jù)，下載報告
4. 復(fù)制用戶名在報表中L列 buyer-name中進(jìn)行查找
5. 找到用戶名相關(guān)的訂單號及站內(nèi)郵箱信息（A列及K列）：
6. 發(fā)送站內(nèi)郵件：
Hello Hanzishe,
We are so sorry for the inconvenience.
According to your description of the problem, we suppose that the screws inside may be loosened so that it is unstable when you turn on the product. We sincerely apologize for the problem.
All the BRAND products come with a free refund or replacement policy. We would like to send you a new replacement to solve the problem. Please feel free to email us(support@brand, the suffix is .com ) we will offer you the solutions with satisfaction.
Hope all is well with you.
Helen
7. 收到客戶站外信后：
Hello,
I am Helen the head of the customer service department from BRAND. You bought the PRODUCT from us: https://www.amazon.com/dp/B07Y
I'm so sorry about the inconvenience of the product problems and left a negative review. We will improve the quality to try to expand the lifetime of the product, and do more examination before packed the product.
Your honest opinions mean a lot to our business. To show how grateful we are, we would like to offer you a $30 refund for your order if you can delete the negative review or modify it to 5 stars. If you don't want the refund we can also send you the new replacement.
We will process the refund when we received your reply.
Looking forward to hearing from you.
Best regards,
Helen
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